Privacy Policy

At Cask and Quay Whisky Ltd, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you visit our website caskandquay.com, make purchases online or in-store, and interact with our services, including signing up for our newsletter. By using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or make a purchase, we may collect personal information such as:

1. Personal Identifiers: Name, email address, postal address, phone number.
2. Payment Information: Billing address, payment card details (processed securely through PayPal).
3. Transactional Information: Details about your purchases, including products bought and transaction history.
4. Communications: Correspondence between you and Cask and Quay Whisky Ltd, including emails and messages.
5. Website Usage Information: Information about your interactions with our website, such as IP address, browser type, and pages visited (collected through Google Analytics).

How We Use Your Information

We use the information we collect for various purposes, including:

1. Processing Orders: To fulfill your orders, process payments, and provide customer support.
2. Improving Our Services: To analyze website usage and customer preferences, helping us enhance our products and services.
3. Marketing Communications: With your consent, to send you promotional emails and newsletters about our products, events, and promotions.
4. Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption for sensitive data and restricting access to authorized personnel only.

Third-Party Services

We may share your information with trusted third-party service providers to facilitate our business operations, such as payment processing and email marketing. These third parties are contractually obligated to handle your information securely and only for the purposes outlined in this Privacy Policy.

Your Choices

You have the right to:

1. Access: Request access to the personal information we hold about you.
2. Correction: Request corrections to any inaccuracies in your personal information.
3. Opt-out: Opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.
4. Data Portability: Request a copy of your personal information in a structured, machine-readable format.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at sales@caskandquay.com.